When Disaster Strikes – Are you going to ask where I am?

When disaster strikes, and you call on the team at Stedman Solutions, LLC to help you out are you going to care where I am?

The call usually goes like this:

• Client: We have this problem X that just occured, and we need your help. Are you available to help now?
• Steve: Yes, we are happy to help, lets take a look at the issue. If it is an urgent enough issue, we drop everything and dedicate 100% of our time on helping.
• Client: Thanks, here is the issue, lets get it fixed.
• Steve: We are on it.

Then we go to work fixing things. Notice in that conversation, nobody every asked me any of these questions?

• Is your home office in a house?
• Is your home office in a nice house?
• Is your home office in an apartment?
• Are you at a commercial office space, or working from home?
• Are you on a boat?

The questions usually revolve around, can we fix their problem? When can we fix their issue? Can we fix their issue right now?

Just yesterday I helped a customer with a very serious issue, where I started around 1:30pm and Derrick joined me around 5:00pm, and we both worked through to 2:00am when we had the resolved. That customer never asked our location during that project. We got it done. I did happen to be at home, but if I had been on the yacht, I would have taken the same approach. The only difference is my chair might not have been as comfortable on the boat.

I guess the question that I ask, when you need me to help with an emergency, and I sit at a desk or table, and connect into your system via high speed internet, and then go on to fix the problem, does it matter to you where my desk is? Does it matter to you if I am in a 4000 sq ft house, or a 600 sq ft apartment, or a 3 bedroom 2 bath boat?

If we fix your emergency, does it matter where I am sitting to do it?